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We read it and ask one or two questions
Usually about the exam series, the board or the school's scheme of work. Precision here saves a wasted trial with the wrong specialist.
Home/Contact
Admissions open
Tell us what is going wrong, and we will tell you what it takes
The first reply comes from someone who teaches. Most enquiries are answered the same day, and the honest ones sometimes end with us saying your child does not need us yet.
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Same dayTypical reply time
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09:00 to 21:00GMT, seven days
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No card detailsFor the free trial
Book a free trial
Tell us about the student
Every field except the message is used to match a tutor, so the more precise you are, the faster we can name one.
Direct lines
Or skip the form entirely
A member of the academic team answers, not a chatbot and not a sales desk.
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WhatsApp, fastest
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Phone
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Support hours
09:00 to 21:00 GMT, seven days
Teaching runs across time zones from GMT-5 to GMT+8. When you write, include your zone and a rough window, and we will come back with slots that actually exist rather than slots you have to refuse.
Something other than a trial?
- Applying to teach with us? The tutor page has the requirements and the form.
- Existing family with a scheduling change? WhatsApp is fastest and reaches the coordinator directly.
- School or centre partnership? Email with the word partnership in the subject line.
After you send it
What happens next, in order
Four steps, usually inside two working days. If any of them slips, chase us on WhatsApp.
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We name a tutor and propose times
With their subject background and examining experience, and two or three slots in your time zone. You are not put into a queue for whoever is free.
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The free trial runs
Thirty minutes. The tutor sets a short diagnostic task, marks it live and explains the refused marks. You leave with the marked work whether or not you book.
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A written plan, then a decision
Within two working days you get a six-week plan and a quote in writing. Read it, argue with it, or walk away. Nobody will call you to chase it.
Prefer to talk?
WhatsApp is genuinely the fastest route
Messages reach the admissions coordinator directly between 09:00 and 21:00 GMT. Send the subject, the year group and your time zone, and you will get slots back rather than a brochure.
Message us on WhatsApp